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Telephonic talks are in many ways different from face-to-face communication. In direct interactions, you can follow the words easier than over a telephone. The transmission of audio signals makes voices entirely different from reality. A telephonic voice always has that element of distant discourses where your only way to understand is through hearing (unless you are in a video conference).
In addition, there are certain unique manners in a telephonic talk. Besides the customary ‘Hello’ in the beginning, you need to end the talk nicely. Often, hanging up the phone abruptly comes across as a direct insult.
Getting A Job
It is vital for Spoken English learners to master the art of communicating over a phone. Nowadays, many companies prefer to take telephonic interviews as the first screening procedure. Even though you may not have to undertake an interview, the first communication with a company is always through telephones. You find their requirements matching your skills, along with a phone number.
Of course, there is the email, but you can never forsake the telephonic talk altogether. In job profiles such as call center executives, your career depends on developing excellent telephone speech skills. The same goes for telemarketing and technical support jobs.
Running A Business
It is also necessary if you intend to run your own business. You need to stay in touch constantly with staffs, clients, retailers, wholesalers, government officials, lawyers, etc. In purview of all these requirements, you must find a suitable training program such as Speaktoday.com which includes special modules on developing telephonic soft skills. The situations can be tricky because if you do not understand something, it can affect the interaction.
Developing Soft Skills
However, it is necessary to remember that you are going to find the problems from the first call. There is no shortcut to develop an ear for the phone call with a stranger. In such circumstances, one needs to employ soft skill techniques such as ‘excuse me’, ‘pardon me’, ‘come again’, ‘can you please repeat’, etc. In fact, by following this approach you can actually progress with a good talk. When you do not understand, ask. Otherwise, it can lead to a problem of missed communications.
The missed understanding eventually leads to miscommunication and take the shape of a major issue. A customer support executive has to handle problems from irate and confused people. The person at the other end may not be in a good mood. Complicating matters further, the accent of a British, American, Canadian, Australian, and Indian customers are different. Even then, you may need to extract the information of a technical problem remotely. You cannot see the issue, but hear it to troubleshoot.
Learn the etiquette and the ways with the receiver. Your certificate of course completion from a suitable training center makes you confident of handling actual scenarios. A credible certificate can also offer you a leading edge over other candidates in an interview.
Recognizing Tone Modulations
Recognizing voice tone modulations is a critical aspect of talking over a phone. People are more prone to lying over the phone than in direct talks. As you develop your ears for the fine-tuning of the modulations with experience, soon you can identify lies from truth easily. The tone gives it away. However, you always need some practice, and a good Spoken English program can prepare your accordingly.